Refunds & Returns Policy – Xpress Parts

1. Introduction

At Xpress Parts, we strive for 100% customer satisfaction. This Returns & Refunds Policy outlines the conditions under which you can return Renault parts and request a refund or replacement.

2. Return Eligibility

You may request a return if:

• The part is damaged, defective, or incorrect.

• The part does not match the description on our website.

• Returns are requested within 7 days of receipt (unless otherwise agreed).

Note: Some items, including special orders, electrical parts, or mechanical components such as engines and gearboxes, may have limited return conditions.

3. Return Process

1. Contact our customer support team with your invoice number, order details, and reason for return.

2. Our team will provide instructions on how to return the product.

3. Returns must include the original packaging and any accompanying documentation.

4. Refunds & Replacements

• Once the returned product is received and inspected, we will process a replacement or refund.

• Refunds are typically issued via the original payment method.

• A handling/restocking fee (e.g., 30%) may be deducted for valid returns to cover inspection and restocking costs.

5. Warranty on Parts

Some Renault parts, especially major mechanical components, may carry a limited warranty (e.g., 14-day start-up guarantee). This warranty is valid only if parts are installed by a qualified mechanic and used according to manufacturer specifications. Xpress Parts is not liable for installation or labour costs.

6. Exceptions

• Parts that are fitted, modified, or damaged by misuse are not eligible for return.

• Electrical components and special/custom orders may have separate return conditions.

7. Contact Information

For all return or refund requests, please contact our support team at:
Email: info@xpressparts.co.za 
Phone: +27 74 342 5902